We’re Pure Recruitment.

For us, recruiting for contact centres isn’t just a job – it’s our passion!

We love contact centres, and we love collaborating with them to build stronger, more engaged teams.

Our Story

Hi! We’re Katie and Sarah, founders of Pure Recruitment.

Contact centres are our passion. We’ve been around them our whole careers, and we love everything about them – the atmosphere, the fast pace, the opportunities for rapid career progression. So, after recruiting for contact centres for over 25 years, we couldn’t wait to start our own agency.

But we didn’t want to just replicate the way we’d always worked. Because we’re both mums, it was important to us to have flexibility – to work from home, do the school run, or finish early to catch a school concert. Balancing our lifestyles like this makes us happier, more energetic than ever, and more devoted to our candidates and clients. That philosophy is a key part of our culture, because we want anyone who joins us to feel the same way.

It’s our goal to become a trusted partner for our clients, and a cheerleader for our talented candidates. By taking the time to understand what really makes you tick – your values and goals – we find the best person for any contact centre role. People who’ll fit in right away.

So if you want to find talented people who are bought into your business, or an engaging contact centre job with a company that shares your values, you definitely want us in your corner!

Meet our team

Katie Armitage

Hi I’m Katie, and throughout nearly two decades of agency experience I’ve specialised in helping contact centres attract, recruit and retain top talent. I’m passionate about finding fantastic roles for fantastic people – I’ll never get bored of how it feels to help a candidate land a job they love. 

Sarah Hopkins

Hi, I’m Sarah, ten years ago I started out as a contact centre advisor, but it wasn’t until I got promoted to the internal recruitment team that I found my true calling. Since then, I haven’t looked back. I thrive on building meaningful relationships with our clients, collaborating with their People teams to connect them with top contact centre talent.

Like the sound of what we do? Get in touch – we’d love to chat!

Want to build a more engaged workforce and reduce staff turnover?

Why Contact Centres Need a Strong Employer Brand More Than Ever

Why Contact Centres Need a Strong Employer Brand More Than Ever

If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...

read more
The Importance of Culture and How Leadership Can Impact It

The Importance of Culture and How Leadership Can Impact It

One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...

read more