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What we don’t know about recruiting for contact centres isn’t worth knowing! We could write the book on it – but instead, we’ve created these blogs, case studies and guides for you.

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The Importance of Culture and How Leadership Can Impact It

The Importance of Culture and How Leadership Can Impact It

One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...

read more
Why Contact Centres Need a Strong Employer Brand More Than Ever

Why Contact Centres Need a Strong Employer Brand More Than Ever

If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...

read more
Pure Recruitment – 6 Insights from Companies Doing D&I Right

Pure Recruitment – 6 Insights from Companies Doing D&I Right

As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...

read more
Live Event: ‘Talking Anxiety’ with Nick Elston

Live Event: ‘Talking Anxiety’ with Nick Elston

Join our next online event - ‘Talking Anxiety’ with Nick Elston - on Monday 29th June at 12pm. Sign up here! Nick Elston is an inspirational speaker on the lived experience of mental health. Featured on the BBC & Global Media, Nick delivers his keynote seminar,...

read more
A Guide To Remote Onboarding

A Guide To Remote Onboarding

An employeeʼs first impressions of your company will have a significant impact on their integration within the team and their job satisfaction. Download your free guide to remote onboarding and ensure you make new staff feel welcome, encourage open conversations and...

read more
A Simple Guide to Transforming Your Contact Centre Culture

A Simple Guide to Transforming Your Contact Centre Culture

Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future.  One of...

read more
This is How We Can Help You Build an Engaged Workforce

This is How We Can Help You Build an Engaged Workforce

The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year Four times more likely to stay than dissatisfied colleagues 16 times...

read more

The Importance of Culture and How Leadership Can Impact It

The Importance of Culture and How Leadership Can Impact It

One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...

read more
Why Contact Centres Need a Strong Employer Brand More Than Ever

Why Contact Centres Need a Strong Employer Brand More Than Ever

If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...

read more
Pure Recruitment – 6 Insights from Companies Doing D&I Right

Pure Recruitment – 6 Insights from Companies Doing D&I Right

As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...

read more
A Simple Guide to Transforming Your Contact Centre Culture

A Simple Guide to Transforming Your Contact Centre Culture

Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future.  One of...

read more
This is How We Can Help You Build an Engaged Workforce

This is How We Can Help You Build an Engaged Workforce

The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year Four times more likely to stay than dissatisfied colleagues 16 times...

read more

A Guide To Remote Onboarding

A Guide To Remote Onboarding

An employeeʼs first impressions of your company will have a significant impact on their integration within the team and their job satisfaction. Download your free guide to remote onboarding and ensure you make new staff feel welcome, encourage open conversations and...

read more

The Importance of Culture and How Leadership Can Impact It

The Importance of Culture and How Leadership Can Impact It

One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...

read more
Live Event: ‘Talking Anxiety’ with Nick Elston

Live Event: ‘Talking Anxiety’ with Nick Elston

Join our next online event - ‘Talking Anxiety’ with Nick Elston - on Monday 29th June at 12pm. Sign up here! Nick Elston is an inspirational speaker on the lived experience of mental health. Featured on the BBC & Global Media, Nick delivers his keynote seminar,...

read more